Simplified Operations
Historical Support Tickets
You asked and we heard you and did what you asked – you can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year, from what was 2 weeks ago.
Access your Support Tickets page by navigating to ? > Support Tickets
Marvis – Virtual Network Assistant
Upgrade Event Types
We are always looking to improve our Marvis virtual assistant to give you the best experience possible. Marvis is always learning and is trying to answer your questions around client experience and network performance effectively
Association events are now all grouped together, so searching for association, roam, or authorization, will bring up the “Association” event group. We’ve also added more shorthand search terms for searching events, such as “arp,” “timeout,” and “dhcp failure” to make the Marvis search more intuitive. Try them out on your site today and let us know how else to improve!
Use the Guided Query option and start typing a command to see a full list of event types you can search for:
Some example queries:
“List client events with type roam during this week”
“List client events with type timeout”
“List client events with type dhcp failure”
Bug Fixes/Improvements
Insufficient Power Alert
At Mist we want to keep you up to date on any issues we fix with each update. This week we observed an issue on the UI where APs receiving 802.3af power from the switch did not have an insufficient power alert indicating so. This issue is fixed and now any APs running on insufficient power will have a warning icon displayed on the AP list page.
Our APs can only run on PoE+ or 802.3at power. To learn more about the power requirements for our APs and their behaviors when trying to run on 802.3af, please visit this page:
https://www.mist.com/documentation/ap41-operate-802-3af/