Please use the Question Mark on your Mist Dashboard. Select Support Tickets from the dropdown menu. In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop...
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Wi-Fi FAQ
In addition to the 2.4GHz and 5GHz radios, our Mist APs also contain a third radio dedicated to scanning. This radio is used for detecting Rogue, Neighbor, and Honeypot APs on both 2.4GHz and 5GHz radio bands. This means that regardless of which radios you have enabled on your AP (2.4GHz or 5GHz), it will...
Mist is delighted to support importing Ekahau and iBwave files. This guide will walk through the intended uses and some tips of using the feature. In short, the import feature is meant to be a timesaver by ingesting the work you have already done in your Ekahau or iBwave design file. There’s no duplicate work...
What does the Inactive wired VLANs warning message on the Mist Dashboard mean? The inactive wired VLANs error message appears on the dashboard when our APs don’t detect incoming traffic from a particular VLAN that is used in either an AP or WLAN configuration. In this case our backend algorithm suspects that this VLAN is...
Juniper Networks, Inc. ex4300-24p need to run software kernel JUNOS 17.3R3-S1.5, Build date: 2018-08-31 or later. There is a known problem in earlier releases where lldp negotiated power are 19.5w but the lldp allocated power varies between 10.5 and 11.7 watts which may cause AP41’s to reboot unexpectedly. Juniper Release Notes
There are two options for power negotiation using LLDP-MED: 1. LLDP Power Via MDI TLV IEEE 802.3-2015 The extended Power-via-MDI TLV enables advanced power management between LLDP-MED Endpoints and Network Connectivity Devices. 2. Legacy LLDP Power via MDI TLV IEEE 802.1AB-2009 We support both types but prefer option 1, as this TLV provides significantly more information...
Maximum Number of Devices Please note, the client numbers below are the AP maximums. Proper design practices should be followed to determine the usable number of clients per radio/AP. W-Fi 6 and 6E APs The maximum theoretical number of client associations on each radio is 512. AP41/61 The maximum theoretical number of client associations on...
You may create or generate up to 5,000 total Pre-Shared (per ORG) Keys when configuring a Multi-PSK WLANs. To learn more about setting up a WLAN, please reference this section: https://www.mist.com/documentation/category/wlan-configuration/
The following are the metrics on the landing page of the Access Points Connection Status VLANs Version Compliance Connection Status The connection status metric displays the percentage of access points that are currently online. The Color coding of the metrics bar is as follows: i) If the Percentage is greater than 98.5 % then...
To make any WiFi network more efficient, the DHCP server should honor the broadcast/unicast flag set by the client in its response. Most clients set this flag to unicast so that the DHCP server replies with a unicast vs. flooding the network with broadcasts. Almost every DHCP server in the world defaults to honoring what...