Wi-Fi FAQ

5GHz Channel Bonding width behavior (dynamic?)

Our Mist APs do not automatically adjust the 5GHz bonding width in accordance to interference on the network. The channel width is defined by the user (20MHz, 40MHz(default), or 80MHz) and the AP will maintain this width unless the user changes the configuration. Most clients react badly when they see a BSSID with differing channel...

Accessing Apple TV on different SSID/VLAN (Bonjour behavior)

Bonjour natively only works within a flat subnet and does not cross gateways without a proxy or multicast/broadcast bridge/route.  Enabling these may cause an increased amount of broadcasts.  A simpler solution to access Apple TV across different subnets is to use bluetooth. AppleTV has a built in Bluetooth notification mechanism of its IP address, so...

Antenna Gains for each AP Model

Internal Antenna Models AP12: 3dBi for the 2.4 GHz band and 6dBi for the 5 GHz band AP21: 4dBi for the 2.4 GHz band and 5dBi for the 5 GHz band AP32/33: 4dBi for the 2.4 GHz band and 6dBi for the 5 GHz band AP41: 4dBi for both 2.4GHz and 5GHz bands AP43: 4dBi...

AP Connectivity to the Mist Cloud

When a Mist AP cannot reach the Mist Cloud, can end users with a wireless connection still communicate with the internet? With the local network? If config persistence was enabled on the AP before it lost connectivity to the Mist cloud, the AP will still be able to provide WiFi.  The same goes for APs...

AP insufficient power warning?

If your switch is not providing enough power to your Access Points, you will see the warning message shown below: If this is the case, please enable LLDP on your switch or assign AT power to the AP.  Our APs do not operate properly under only AF power, and may impact your wireless services.  Please...

API Rate Limiting

The current rate limiting is 5000 API calls per hour and is reset at the hourly boundary. If you need more, please contact our support about your use case (support@mist.com). It is possible that there are other APIs that can better serve you or new APIs we can create to do what you’re trying to...

Ban/Block a Client

To ban and/or block any client manually, first go to Site > Security to classify and add client mac addresses as Banned clients.  You can now do this for a specific site or the entire ORG.   Either manually enter MAC Addresses or upload a file with the list of MACs. Or from API, we...

Behavior with IPv6

The Mist APs and Mist Edge support IPv6 only and dual stack environments.  As well as clients in IPv6 and stack environments. For APs The AP supports DHCPv6 and SLAAC for address assignment Global 02 and Global 04 cloud environments support AP to cloud connectivity over IPv6.  For other cloud environments, you will need to...

Best Practices for switch port configs

Here are some recommended configurations for your switch ports to work seamlessly with the Mist APs: On a trunk port, prune all the unwanted VLANs – only the required VLANs (based on WLANs) should be part of allowed VLANs. Since our APs do not save the configuration by default, APs should be able to get...

Can’t find old firmware version on the dropdown?

As we gradually roll out newer firmware versions, we do eventually retire the old versions from the AP Upgrade dropdown list.  If for whatever reason you would like to downgrade your AP to an older firmware version which is no longer available in the dropdown list, please contact us at support@mist.com and we can help put...