The Alerts page on the Mist dashboard will help you maintain full and constant visibility across your sites. Here, you may view the full list of alerts detected on your site. You may also configure alerts to receive Email notifications for certain types of events detected on your network. To configure your Alert Template, navigate...
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Wi-Fi Troubleshooting
There are three groups of alert types which are separated into their own sections: Infrastructure, Marvis, and Security. Red alerts mean the issue is critical. Orange alerts signal a warning – it may or may not be an issue, but it would be good to monitor. Blue alerts are just informational, and do not need...
Rebooted because of crash APs would send the crash logs to Mist and we would check that in our system. Nothing to worry about, we are looking at all crash logs and rapidly fix them. No action needed. Rebooted due to Firmware upgrade Firmware upgrade event is displayed in UI in the audit logs. The...
When an AP is unable to reach Mist Cloud, you can follow the below steps before opening a ticket for the Mist support team. And even after that the same issue persists, feel free to open Support ticket for the Mist Customer Success team. We sincerely request you to provide the below details so that...
Network/WAN issues have an impact on the AP Uptime metric either Switch Down or Site Down can be factors. Under the AP Uptime metric, click on Switch Down. Since the Statistics tab show 33% of Access Points are either unreachable or have reboots, click on the Affected Items tab to see which access points have lost...
Bonjour natively only works within a flat subnet and does not cross gateways without a proxy or multicast/broadcast bridge/route. Enabling these may cause an increased amount of broadcasts. A simpler solution to access Apple TV across different subnets is to use bluetooth. By default we allow mDNS traffic to pass through the APs. If Bcast/Mcast...
How to Troubleshoot Issues reported using SLE Issue reported: Multiple clients are not able to connect to network on a given site. One needs to start with the SLE listed below: ‘Successful connects’ Check SLE ‘Successful connects’ ; check what classifier are contributing to connection failure. DHCP Click DHCP under the SLE ‘Successful Connects’ ,...
Client troubleshooting is easy and intuitive with Marvis.
Device d8:32:e3:53:8d:80 complains for a low throughput (usually get 30 Mbps to 40 Mbps Download speed but complain was device is only getting between 5 Mbps to 7 Mbps). Throughput SLE Goal is set to 10 Mbps. For the issue you can use Marvis (VNA) Go to Monitor page→ WiFi Service Levels →Select the site...
Wireless packet captures are helpful when trying to dissect and dig down into the root cause of any wireless issue between a client and AP. You can determine if packets being sent are actually reaching their destination as well as identify if packets are corrupted. Dynamic Packet Captures are automatically saved and available for you...