Welcome to Mist Systems. These are the instructions to create your Mist account. You have a single username and password to access the Mist Dashboard and Mist Support Portal. The Juniper Mist Cloud Service is hosted in multiple cloud environments. Customer may choose the respective cloud instance for a new account to be setup. Before creating...
- Getting Started
- Wireless
- Wired Switching
- WAN Edge
- Mist Access Assurance
- Location Based Services
- Premium Analytics
- Security and Cloud Administration
- MSP
- Automation
- Product Updates
- Marvis
- Security Alerts
- FAQ
Getting Started
Mist Cloud Service Type Global 01 Global 02 Global 03 Admin Portal manage.mist.com/signin.html (TCP 443) api-ws.mist.com (TCP 443) api.mist.com(TCP 443) manage.gc1.mist.com (TCP 443) api-ws.gc1.mist.com (TCP 443) api.gc1.mist.com(TCP 443) manage.ac2.mist.com (TCP 443) api-ws.ac2.mist.com (TCP 443) api.ac2.mist.com(TCP 443) API api.mist.com(TCP 443) api.gc1.mist.com(TCP 443) api.ac2.mist.com(TCP 443) Guest Wi-Fi Portal portal.mist.com(TCP 443) portal.gc1.mist.com(TCP 443) portal.ac2.mist.com(TCP 443) Webhooks source IP...
The term Installed Base refers to the information maintained by Juniper as part of its product support offerings about the Juniper products your company has purchased. The installed base view contains device-specific details (known to Juniper through the sale and maintenance of the device) along with the status information collected from the installed devices. To...
Hardware installation guides for APs can be found here: AP Hardware Installation Guides
How do I upgrade an AP manually? To manually upgrade your APs, go to the Access Points page. Here, you can either select one or multiple APs to upgrade. Select the Upgrade APs button on the right hand side of the page and choose your upgrade version from the dropdown menu. Once you click on Start...
In your Access Points setting page, you may configure the AP VLAN ID in the IP Address Box. Here is an example of an AP with VLAN ID 2 configured: 1) All the physical ports are configured with tagged VLAN 2. 2) Native VLAN is still 1. 3) SVI VLAN ID is set to...
How to claim APs to an organization? APs can be claimed to any organization by using either the activation code, claim code or QR code. Activation Code Whenever you order APs, our Sales Operations team will send you an activation code which can be used for claiming the APs and subscriptions as per the order. ...
This short video will show you how to create your first WLAN using WLAN Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.
Creating an Organization If you already have a Mist account but want to set up a new Organization Go to ‘My Account by clicking the person icon in the top right of the screen and click on utilities- Create Organization will create a new organization with you as a super user. Deleting an...
Bluetooth based services – if you have the subscription you can enable them here. This will enable BLE for the entire site. It can be disabled per AP if required. Note there is one subscription for Engagement and another for Asset Visibility
Historical Support Tickets You can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year. Access your Support Tickets page...
Step 1: Login into Mist Portal using your credentials. Step 2: Click on the bulb symbol at the top right hand side nearby “?“. Step 3: Once you click on Bulb symbol, it will open a new tab in the web browser for posting a feature request: https://ideas.mist.com/forums/912934-product-features Step 4: On the product feature...
Please use the Question Mark on your Mist Dashboard. Select Support Tickets from the dropdown menu. In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop...
Open a support ticket, specify the MAC address of the defective device, and describe the issue. Our support team will then work with you on troubleshooting and issuing RMA if needed. Please see this page for detailed step-by-step instructions on opening a support ticket through our dashboard: https://www.mist.com/documentation/open-support-ticket-2/
APBR-U BRACKETS ARE SHIPPED WITH INDOOR APS AP45, 43, 41, 34, 33 and 32. AP12 includes a wall-plate bracket. Others are SOLD SEPARATELY We STRONGLY SUGGEST YOU CLAIM YOUR Mist AP (and label it) before Mounting it! New APBR-U bracket works with all indoor AP’s Mist Older Mounting Options (pre-2019) Use the guides...
This is the Mist Bracket Guide located on the Resource page
We are pleased to announce our brand new Mist Resource Center! Use the Resource Center to quickly check recent announcements, search through our documentation, get step-by-step instructional guides, and read our weekly product updates, all conveniently from any page of our Mist Dashboard. Access our Resource Center through the book icon at the bottom left...
AP43/41/33/32/61/63 Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP 12 Require 802.3af (15 watts) or 802.3at (30 watts) 802.3at(30 watts) required if other devices will be powered by the wall-plate AP BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are...
The Organization level contains customer specific details Most settings have already been covered in the main settings page Name – is whatever you want Management tunnel allows controlled access to the Mist interface if required. Password and session policies are self explanatory The certificate section is used if RADSEC is implemented for 802.1x authentication
In the most simple case: Each customer is created as a separate organization Within that organization multiple sites can be created Each site – in this example – has it’s own configuration
SSR Enable Ports on the Firewall
There are 3 options to power up the these APs. PoE+ from Ethernet Switch: Connect an Ethernet cable from a PoE+ or 802.3at or UPOE switch to the Eth0+PoE port. Note – Most Cisco switches won’t provide more than 802.3af power unless negotiated via CDP or LLDP. LLDP is disabled by default on most Cisco...
Depending on your organization’s use cases, sometimes you may not want to renew the same subscriptions once they expire. For those that would like to renew the same subscriptions, you may do so directly on the Subscriptions page as shown below: To remove expired subscriptions from your Subscriptions page on the Mist Juniper dashboard, please...
Creating a site When you create a user account on Mist, a org and a “Primary Site” will be created for you by default. You can start bringing up your test devices under this pre created org or you can choose to create a new site. To create a new site, navigate to organization tab->Site...
As a customer gains more sites the concept of groups can be useful For example a large retail chain may want to group sites by state or county Site Groups allow this concept Sites can exist in multiple groups at the same time – for example the same retailer may want to group large stores...
Enter the address or post code of the site to ensure the correct regulatory conditions are met.
Users who cannot reach Google APIs can now enter in coordinates for their site location without the need for Google Maps. Under your site settings page (Organization > Site Configuration > Choose Site), the Location section will now show options to enter in your Street Address, Latitude, and Longitude if you are unable to reach...
Site Groups – this adds the site you are creating to one or more groups. Remember the config templates may have been tied to site groups so add this site to a group could enable WLANs and other policies.
Mist provides different types of subscriptions for its various features. Based on the requirements, a customer can purchase different types of subscriptions. For all subscriptions which are purchased and claimed into the org, the order details can easily be found under the tab Organization ->Subscriptions on the Mist dashboard. This document outlines the UX re-design of...
Mist extends its cloud security capability for organizations by adding the option of a Two-factor Authentication for every login attempt. Take advantage of this component by downloading an authenticator app, such as Google Authenticator. Please note that this two factor authentication can only be set up with an authenticator app, and does not support SMS or email...
Step 1: Login into Mist Portal using your credentials. Step 2: Click on the “?“ at the top right hand side of the the page. Step 3: Once you click on “?”, there will be different drop-down menus for checking the release notes. To check the firmware release notes of the Access Points firmware...